At go coach we know you trust us to get you where you’re going in a safe and comfortable environment and we take this responsibility incredibly seriously.

We have provided a range of FAQ’s about travelling on our network at this time.



Are there any extra measures I should take whilst travelling on go/go2 buses?

As per latest guidance, people should follow these simple measures to stop the spread of viruses like Coronavirus spready


Should I travel if I am feeling unwell?

We ask customers who are showing signs of the virus to observe the latest government advice.

Are there alternatives to paying cash?

At this time, we would encourage customers to hand our drivers the correct cash/change for the relevant ticket. Our driver will have some change available, but this will of course be limited owing to the general availability of change and opportunity to shop with cash/change. Regrettably, our ticket machines are not able to offer cashless payments. Of course, when using the go2 service, payments can be made via the app for travel.  

Are you carrying out any additional cleaning?

We have enhanced our cleaning regimes, using additional substances that kill viruses and bacteria on contact to reduce the risk of coronavirus spreading.

What has happened to my bus?

At the start of the pandemic it was necessary to alter or cancel some services across the network. The table below will update you on the status of your route.


                     


How will a school bus work in September?

Most of our schools’ network will remain the same (as shown in the table above), the majority of our services will operate to the same timetables as before lockdown. There are some exceptions – routes serving Trinity and Weald of Kent Schools will use a new bus park which has impacted timetable slightly. At the Trinity / WoK site, there will be school staff on hand to guide children towards school and to assist in boarding buses in the afternoon. One significant change to report is that the capacity of a school bus has been limited to that of seated only. This means when the capacity of seats has been reached, the bus will not be able to accept any more passengers for travel. There is to be no standing on any of the buses. This is a result of their changed registration status from “local bus” to “school/works service”. This means the public will not be able to use these buses. The buses do not need seatbelts, but every passenger must have a seat. Every passenger must wear a face covering as per government guidance. Buses will be fitted with graphics like the examples shown below which details the seated capacity of each vehicle in our fleet.   

                                   

What if the bus is full?

Drivers will not be able to break capacity limits. If the bus cannot collect you please call us on 01732 469800. Extra buses will be placed at strategic points to help with demand.

What should i do if i have not arranged a bus pass?

You can still pay on the bus. Single, return, ten trip tickets and Kent Connected cards are available from the driver. If you have ordered a bus pass but it hasn't been delivered yet you will be able to travel until Friday 11th September without paying a fare.